Customer Success Executive (Remote-Thailand)

Preferable Location(s): Bangkok, Thailand
Work Type: Full Time
About MindFi:
MindFi pursues a simple mission: making mental wellness culturally-relevant and accessible to all of Asia. The MindFi platform delivers a full spectrum of mental health and wellbeing support to corporate clients and individual users. To empower lasting mental wellness for the modern professional, the platform serves 24/7 self-care and community-care services, intelligent matching with therapists and coaches, and personalized wellbeing tools in a single cross-platform mobile app.

Headquartered in Singapore, MindFi is the mental health and wellness provider of choice for Fortune 500 companies, fast-growing startups, and corporations in APAC. To become a part of the #MindFitness movement, visit or download the app on the App Store or Google Play.

  • Work closely with our clients (organizations and HR) to drive employee participation and engagement in our wellbeing programmes
  • Maintain constant communications and outreach with employees of our clients via multiple online and offline channels
  • Collaborate with our product, content and psychology teams to delivery value and methodically drive wellbeing improvements for employees of our clients
  • Day-to-day client communications, project management and support to ensure both client and employee satisfaction with our wellbeing programmes
  • Drive revenue through client retention and strategic upselling

  • 1-2 years of experience in a professional customer-facing role, such as Customer Success, Account Management or related consulting experience
  • Background of working at similar SaaS/ technology companies or consultancy businesses specialising in tech/ HR / Healthcare.
  • Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
  • Strong project management or organizational skills and an ability to effectively prioritize to get the job done
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
  • Empathy and an unrivaled ability to understand customer needs
  • Passionate about customer experience and how it can transform businesses
  • Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Human Resource Management, is preferred
  • Required language(s): English, Thai

Submit Your Application

You have successfully applied
  • You have errors in applying
Cover Letter